A list of Frequently Asked Questions is included below. If you cannot find the answer to your question here then please contact us.
Please contact us at storehelp@renaissance.dj or via the contact form here.
If your query is regarding an order you have already placed please include your name and order number.
We aim to respond to all enquiries within 24 hours during week days.
Please do not make the same enquiry via multiple channels as this may mean your enquiry will take longer to respond to.
Yes. These are displayed below the 'BUY IT NOW' button on all product pages.
Some printing equipment has a maximum bad size. This means we cannot offer some designs on larger garment sizes.
We aim to dispatch all orders within 2-4 working days of receipt.
Click here to view details of our delivery charges, dispatch & processing times and international shipping times.
If your order contains different items these may be shipped from separate locations and so may arrive at different times.
Therefore, please wait until after the maximum estimated delivery time before contacting us.
Most of our products are printed on-demand. This reduces wastage and the wasteful usage of storage facilities. It takes for garments to be printed, processed and made ready for despatch.
Please click here for details of our returns policy and instructions on how to return an item.
Further information about shipping including delivery charges, dispatch and processing times and shipping times can be found on our shipping page.
Information on our returns policy and how to make a return can be found on our returns page.
If you cannot find the answer to your question please contact us.
